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Accident Management Service

Accidents happen and they can be frightening and stressful enough without the extra strain of paperwork. This is where we come in.

With our accident management service we ensure that you only have one number to call and that you are supported throughout all aspects of the incident. As soon as something happens, simply call our helpline on 0844 880 2290 and let us guide you through the process. 

Our team completes the claim form online by taking details from the driver over the phone, ensuring a quick and efficient initiation of the process. We help with a whole host of issues including vehicle recovery, vehicle repair, uninsured loss recovery, replacement vehicles, insurance claims notification and possible personal injury claims. 


  1. 24-7-365 First Response Unit for Reporting of all Claims
  2. Mobile Repair Estimating and Glass Replacement at your Office or On-Site
  3. Repairs Managed to Conclusion
  4. Vehicle and Driver Repatriation
  5. No Fault No Cost Like for Like Vehicle Replacement
  6. Paperless Claims Reporting
  7. Free Vehicle Collection & Delivery Service
  8. Repair Downtime Minimised to Reduce Off Road Time
  9. Quick Answer UK Call Centre – One Dedicated Phone Number
  10. All Correspondence Dealt with on your Behalf
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Contact Us






Alternative Route and Alternative Route Leasing are trading names of Hanborough Enterprises Ltd who is authorised and regulated by the Financial Conduct Authority for consumer credit activities and insurance distribution. Our Firm Reference Number is 631448. You can check this on the FCA Register by visiting www.fca.org.uk or by contacting the FCA direct on 0300 500 8082. We are an independent vehicle finance broker and we operate with a panel of carefully selected funders. We may receive commission and/or other benefits from the finance provider if you enter in to an agreement with them. 


Alternative Route’s trading address is 11 North Street, Portslade, Brighton, East Sussex BN41 1DH.


Hanborough Enterprises Ltd is a company registered in England no 07216831. Registered office Jamesons House, Compton Way, Witney, Oxfordshire OX28 3AB. VAT Registration Number 110 3005 02. Data Protection Licence Z264186X. We are a broker not a lender

Finance is subject to status. Pictures are for illustration only and may not be the exact model. Calls are recorded for training and quality purposes. Errors and Omissions Excepted.

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