Trust Pilot
Call 0844 880 2290
Get a Quote Today  >

Code of Conduct BVRLA

The BVRLA is the UK trade body for companies engaged in the leasing, rental and fleet management of cars and commercial vehicles for both corporate and consumer users.

This code of conduct sets out the standards the BVRLA expects its members to achieve in all aspects of the brokering of leased vehicles. It applies to any leasing transaction taking place in the UK.

BVRLA membership assures the customer that they should expect the highest levels of professionalism and integrity when using a BVRLA member.

The BVRLA promotes ethical trading, clear pricing, transparent terms and conditions and high-quality vehicles and customer service standards. This code sets out the standards this its members shall comply with regarding: 

-Pre-contract procedures 
-Support during the contract 
-End of contract procedures 
-Complaint handling

This governance covers documentation, branches and customer service standards. Adherence to this code of conduct is a condition of membership and breaches of such, will result in action being taken. Serious breaches may result in expulsion from the BVRLA. The BVRLA monitors adherence to the code by its members.

The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and members must participate in the BVRLA Conciliation Service, which provides a channel for members and their customers to help resolve disputes.

Please download the BVRLA code of conduct here

Latest News
Ford introduces airbags outside of the car...
Ford introduces airbags outside of the car...
Read More
Bentley EXP 12 Speed 6e Concept Unveiled
Bentley EXP 12 Speed 6e Concept Unveiled
Read More
Latest Testimonials
Excellent and professional service from James and Karen from start to finish. James was extremely pl...
Excellent service from Gavin, Sue and Karen all along. This was the fourth vehicle I've ordered with...
Excellent service from Aaron Mouland and Cathy Ridge. Very helpful from order to delivery, would hig...
Read All Reviews
Newsletter
Get online discounts by signing up today
Sign Up
 
Contact Us

 

BVLA Logo

 Alternative Route Funders

Alternative Route Finance Ltd is authorised and regulated by the Finance Conduct Authority for consumer credit activities and insurance mediation (Firm Reference Number 674315). You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082. Alternative Route Finance Ltd is a Credit Broker not a Lender. 

 

Alternativeroutefinance.com, alternativeroutefinance.co.uk and onlinecontracthire.com are trading name of Alternative Route Finance Limited, a company registered in England no 3891807. Registered Office 11 North Street, Portslade, East Sussex, BN41 1DH. Vat Reg No 768 6351 86. Data Protection Licence Z7368657
 

Please note that calls are recorded for quality and training purposes. Pictures are for illustration purposes only. Finance is subject to status. 
View our cookie policy View our privacy policy

Facebook Twitter Logo Google Plus Instagram