Initial Disclosure Document
We are Alternative Route Finance Ltd and our registered office is 11 North Street, Portslade, East Sussex, BN41 1DH. We are authorised and regulated by the Financial Conduct Authority. Our Firm Reference No. is 674315 which can be verified by viewing the Financial Services Register at www.fca.org.uk.We are a broker member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct
We are a vehicle finance broker and offer a range of vehicle finance products and services, provided by our panel of lenders from whom we may receive an introductory fee. We are not a funder or a lender.
During the process of obtaining finance for your vehicle we will need to collect personal information from you and this will be passed onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders.
Charges for our services
We will charge an administration fee of £195.00 + VAT for business customers for our Brokering Services and £234.00 including VAT for our personal customers, when an order is placed. Payment can be made by cheque or direct bank transfer.
If you cancel your order, we will charge a fee of £300.00 + VAT. You will receive notice in writing of the charge within 48 hours of cancellation. Our invoice must be paid by cheque or direct bank transfer within 7 days of the date of the invoice.
Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.
A complaint may be made to any member of staff of Alternative Route Finance Ltd who will record the following details on our Customer Complaint Record, and send you a copy of our full complaints procedure:
- Name, Address, Telephone No. and Email Address (if appropriate) of the complainant
- Date of complaint
- Details of the complaint
You may notify us of your complaint by phone, by email or by writing to us: Alternative Route Finance Ltd, 11 North Street, Portslade, East Sussex, BN41 1DH. Telephone 01273 412288