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Initial Disclosure Document

About Us

We are Alternative Route Finance Ltd and our registered office is 11 North Street, Portslade, East Sussex, BN41 1DH. We are authorised and regulated by the Financial Conduct Authority. Our Firm Reference No. is 674315 which can be verified by viewing the Financial Services Register at www.fca.org.uk.We are a broker member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct

Our Services

We are a vehicle finance broker and offer a range of vehicle finance products and services, provided by our panel of lenders from whom we may receive an introductory fee. We are not a funder or a lender.

Data Protection

During the process of obtaining finance for your vehicle we will need to collect personal information from you and this will be passed onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders.

Charges for our services

We will charge an administration fee of £195.00 + VAT for business customers for our Brokering Services and £234.00 including VAT for our personal customers, when an order is placed. Payment can be made by cheque or direct bank transfer.

Order Cancellation

If you cancel your order, we will charge a fee of £300.00 + VAT. You will receive notice in writing of the charge within 48 hours of cancellation. Our invoice must be paid by cheque or direct bank transfer within 7 days of the date of the invoice.

Complaints

Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.

A complaint may be made to any member of staff of Alternative Route Finance Ltd who will record the following details on our Customer Complaint Record, and send you a copy of our full complaints procedure:

  • Name, Address, Telephone No. and Email Address (if appropriate) of the complainant
  • Date of complaint
  • Details of the complaint 

 You may notify us of your complaint by phone, by email or by writing to us: Alternative Route Finance Ltd, 11 North Street, Portslade, East Sussex, BN41 1DH. Telephone 01273 412288

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Excellent and professional service from James and Karen from start to finish. James was extremely pl...
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 Alternative Route Funders

Alternative Route Finance Ltd is authorised and regulated by the Finance Conduct Authority for consumer credit activities and insurance mediation (Firm Reference Number 674315). You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082. Alternative Route Finance Ltd is a Credit Broker not a Lender. 

 

Alternativeroutefinance.com, alternativeroutefinance.co.uk and onlinecontracthire.com are trading name of Alternative Route Finance Limited, a company registered in England no 3891807. Registered Office 11 North Street, Portslade, East Sussex, BN41 1DH. Vat Reg No 768 6351 86. Data Protection Licence Z7368657
 

Please note that calls are recorded for quality and training purposes. Pictures are for illustration purposes only. Finance is subject to status. 
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