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Terms & Conditions

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Terms and Conditions

 

About Us

Alternative Route and Alternative Route Leasing are part of the Bridle Group and are trading names of Hanborough Enterprises Limited (‘the Company’, ‘Us’, ‘We’ or ‘Our’). 

Hanborough Enterprises Limited is regulated for consumer credit activities and insurance distribution by the Financial Conduct Authority – Firm Reference Number 631448. We are a broker and not a lender. You can check this information at www.fca.org.uk 

Hanborough Enterprises Limited is registered with the Information Commissioners Office for the processing of data under The Data Protection (Charges and Information) Regulations 2018. Our Data Protection Licence number is Z264186X. You can check this information at www.ico.org.uk

Hanborough Enterprises Limited is a member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct. For further information visit www.bvrla.co.uk

 

Our Services

We offer our services to you which include:

  • Arranging finance with a funder for you after you have agreed the cost and funders charges (or the basis of such costs if they cannot be determined in advance)
  • Preparing and witnessing appropriate loan documentation on behalf of the funder

We are not linked to any of our lending panel members. 

We recognise it is important for customers to be able to shop around for credit and alternative sources of credit. 

Some of the services that we provide are not regulated by the Financial Conduct Authority. You will be advised in advance of any such proposal or service.

 

Our Website

The information, service and products on this website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents of any other jurisdiction.

This website is designed to be accessed through its principal product home pages and such other pages 

as we may decide. If you access the site through individual pages directly, which are designed for this purpose, you may not see important information which is relevant to a full understanding of our 

products and services. You will be referred on certain site pages to read Important Information. This Important Information will contain important product details and relevant legal or regulatory information and should be read in conjunction with the relevant site pages.

Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this website including pricing, images and vehicle data, we give no warranty and make no representation regarding the accuracy or completeness of the content of this website. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. Further, no warranty is given that the website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.

Nothing in these terms and conditions shall exclude or limit our duties and liabilities under any applicable legislation or any conduct of business rules which we are bound to comply with. Further, nothing in these terms and conditions shall attempt to exclude liability for death or personal injury or for fraudulent misrepresentation.

This website contains links to other websites which are hosted and maintained by third parties. We have no control over the content or security of any such site. You link to such sites at your own risk, and we make no representations regarding the content of any such website. We cannot be liable for any loss or damage which may arise from the use of such third-party websites.

 

Pricing

Although we endeavour to ensure that all pricing information on our website is accurate, occasionally an error may occur, and goods may be mis-priced or misrepresented. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the amended price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period, this must be confirmed and obtained from your sales representative before placing your order. We reserve the right to adjust prices, offers, goods and specifications of goods on the website at our discretion at any time before (and after) we accept your order.

All prices on our websites are in UK Pounds Sterling and for mainland UK customers are exclusive of the relevant VAT.


Specification and Images

The vehicle specifications and pricing displayed on our website is supplied by an independent, industry leading data provider which is downloaded directly into our website. Whilst every effort is made to verify and ensure the accuracy of the information given, the information should only be used as a guide.

All of our images on the website are for illustration purposes only as should not be taken as the specific models of your choice.

 

Quotations

We will quote figures based on our funders cost of funds. The funder has the right to change or decline these quotes on receipt of the full proposal.

 

Our Remuneration

Our remuneration is an introductory payment payable by the funder. We do not take credit for payments due until the funding has been paid out. You are entitled, at any time, to request information regarding any payment which we may have received as a result of placing your finance with a funder.

 

Conflicts of Interest

If through exceptional circumstances we or any of our Directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the conflict of interest and we will obtain your consent before your instructions are carried out. A copy of our Conflicts of Interest Policy is available on request.

 

Treating You Fairly

We always aim to treat you fairly. This means that we will always endeavour to:

  • Conduct our business with due skill, care and integrity
  • Never put ourselves in a position where our primary duty to you is compromised
  • Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed
  • Be transparent in the matter of our remuneration
  • Respect your confidentiality

 

Complaints

If you wish to register a complaint, please contact us

By post to:

Alternative Route

11 North Street

Portslade

Brighton

East Sussex

BN41 1DH

By telephone:

01273 412288

By email:

sales@alternativerouteleasing.co.uk

 

Our internal complaints procedure is available on request. 

If your turnover is less than £1,000,000 you may be entitled to refer any complaint against us to the Financial Ombudsman Service. We will give you full details of how to contact the service at the appropriate time.

 

 

 

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Contact Us

 

BVRLA

 

Funders

 

Alternative Route and Alternative Route Leasing are trading names of Hanborough Enterprises Ltd who is authorised and regulated by the Financial Conduct Authority for consumer credit activities and insurance distribution. Our Firm Reference Number is 631448. You can check this on the FCA Register by visiting www.fca.org.uk or by contacting the FCA direct on 0300 500 8082. We are an independent vehicle finance broker and we operate with a panel of carefully selected funders. We may receive commission and/or other benefits from the finance provider if you enter in to an agreement with them. 

 

Alternative Route’s trading address is 11 North Street, Portslade, Brighton, East Sussex BN41 1DH.

 

Hanborough Enterprises Ltd is a company registered in England no 07216831. Registered office Jamesons House, Compton Way, Witney, Oxfordshire OX28 3AB. VAT Registration Number 110 3005 02. Data Protection Licence Z264186X. We are a broker not a lender


Finance is subject to status. Pictures are for illustration only and may not be the exact model. Calls are recorded for training and quality purposes. Errors and Omissions Excepted.


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